Claim Online is a quick and easy way to make a claim

If you're the main policy holder of an ANZ Home, Contents or Comprehensive Car policy, you can use this form to make a claim. Currently you can only claim on home, contents, car insurance and broken glass online. For all other policy claims, including urgent claims or claims with more than 10 items to claim on, call us anytime 0800 269 252. 0800 269 252.

What information do I need?

Get started here

First name Help

Surname Help

Policy number Help

Date of Incident

On what date did the incident you are claiming for take place? If you are unsure of the actual date of the incident, enter the date you became aware of the damage.

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What you need to make a claim online

Making a claim online is easy. You'll need the following to make your claim online.

Your policy number

You can find this via your ANZ Online Banking or by giving us a call

Details about your claim

Tell us what happened and details of any other people involved.

What to expect next

Claim number

We will give you a claim number you can use to reference your claim.

We will contact you

We'll be in touch within two business days to let you know the next steps.

Please note:

Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 0800 269 252
Claim online is only for holders of eligible Vero insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect or Compulsory Third Party (CTP) policy types.