When you lodge a claim with Bingle, you must pay the excess upfront. We'll refund the excess in full if we determine that you're not at fault and we've identified the responsible party based on the information you've provided.
If you have an accident that isn't your fault, you may wish to lodge a claim with the responsible party's insurer for damage to your car - if you do this, you won't have to pay the excess to lodge a claim with us.